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Policies

Return Policy

Shipping Policy

 

How long will my order take to process/ship?
We understand that shipping time is important for our customers. That is why we continually put our efforts towards shipping products you order as soon as possible. Should there ever be a shipping delay or out of stock issue, we will contact you via the email address given upon ordering and let you know the status of your order. Most of our in-stock credit card orders are processed and shipped within 1-2 business days. In addition, any in-stock orders placed before 1pm can be shipped same day. Most credit card orders that are in stock will be processed and shipped within 24 hours.

Special orders, and out of stock  items can take up to 2-3 business days or longer to ship. If our shipping delay is more than 7 business days, we will be sure to notify you by email. You also have the ability to check the status of your order by logging into your account via our website. We update order statuses on a daily basis, but should you have any questions feel free to
contact uswith your concerns.

Can I pick up parts at your location? Yes! Parts purchased on the website are available for pickup at our physical location. Please view our contact us page for our address. Please note: If you select "local pick-up" as your shipping option, we will notify you when your parts will be ready for pick-up. Please do not come before then or they might not be ready for pick-up. Email or phone us if you have any questions about your order being ready for pick-up.

Can I send my order to a Post Office Box?
YES! Although we prefer to ship orders to a physical address, we do currently accept P.O. Box orders. However in order to do so, the billing address provided must match the billing address on file with your credit card company. You must also provide a valid email address and a valid telephone number. This will allow us to verify your order, if needed. Should a situation arise in which we are unable to contact you via email and/or telephone, your order may be cancelled without your notification.

Note: UPS does not ship to P.O. Boxes.

 

 

Can I return a part? Most parts can be returned. Please refer to the return policy page for the specifics.

What is an RA number? RA stands for Return Authorization number.  This number should be visible on the outside of any part you are returning to us for any reason.  Please contact us prior to shipping your part and an RA number will be provided. 

 

The price/description/picture was wrong on an item I ordered? Errors in typographical content, pricing and photography do happen and we do apologize. We do everything in our power to ensure everything is accurate on Mazdgear.com. If for some reason you do discover that we made an error, please send us an email, with link if possible, and let us know what we did wrong in the kindest way possible and we will work to get it corrected in the fastest way possible. These items are are subject to correction and may change without notice.

How do I sign up for a Mazdagear Newsletter? At Mazdagear, we offer our clients "monthly specials". You can sign up for a monthly Mazdagear newsletter by entering your email address in the "Join Our Newsletter" area located on the left navigation bar underneath the "Shopping Cart" and "Checkout Now" Links. You can also check the "Newsletter" box when you are registering on Mazdagear.com. Remember, if you do not sign up for the monthly newsletter, you could be missing out on valuable specials!

Where can I go for pricing and comparison of the MonsterCommerce storefront plans?
We have a page dedicated to helping our potential clients determine what plan best meets their needs. If you visit our
comparison page, you have the ability to see a detailed list and description of what each plan can offer you.

Do you have a catalog or product list? At this time we do not have a printed catalog. We consider our website our catalog. However, if there is something you are looking for that you can not find it may be available for special order or simply not listed on the website. That is why we encourage you to contact us and let us know what items you need. We love to hear from you and figure out if there is an item that we need to carry. In general, we will respond to your inquiry within 24-72 hours. You can have a complete product list automatically emailed you by clicking on the "Email Product List" just underneath the navigation bar, near the top of every page.  

Are the parts and accessories you sell factory Mazda Parts? Yes! Most every item we sell is a brand new OEM Mazda part or accessory. We might sell some aftermarket or used items, but we will be clearly note if it is a used or aftermarket item.


 
What are aftermarket parts? Aftermarket parts are products from companies that have no affiliation with Mazda. We may include some aftermarket products on our site to provide you with as many choices as possible.  We will include products with a good reputation and also listen to customer feedback when making decisions about what aftermarket products to include on our site. The warranty on aftermarket parts vary and is based on the policies of the specific part manufacturer.

 How do I contact you? There are several ways to communicate with us. Please refer to the contact us page.

My item showed instock on the online catalog, but now it is out of stock? At this time, our online catalogs do not show live inventory. 

 Why is the price different than what is shown in the online catalog? Prices on certain items may change before our catalog is updated. We will inform you of any price change that may have occurred when you place your order. If an item’s correct price is lower than our stated price, you will be charged the lower amount. If the price is higher than our stated price, we will contact you for instructions before shipping.

 What if my package is damaged or merchandise missing? Mazdagear takes every effort to ensure you package arrives in satisfactory condition. If your package is damaged please call our customer service (1-800-328-5714, ask for the Parts Dept), and speak to a customer service representative. Do not discard the shipping carton until you have spoken with us.

Backorder Policy
Even with our large inventory, backorders can occur. If this happens, we make every effort to cross-reference the part to a comparable manufacturer's line. If that is not an option, and you must wait for a part, we will invoice you, and ship the item when it comes in stock. If the backordered item happens to be part of a larger order that has already been shipped to you, we'll pay the handling on that backordered part. Note: Product availability and shipping times may vary with manufacturers. If you have any questions about your order, call us at 1-800-328-5714, please ask for the Parts Dept-

How long does it take for my backordered item to arrive?
Our backorders are “normally” filled within 7-10 days from the date the order was placed, although it may take up to 30 days. We do receive shipments from manufacturers on a daily basis. Feel free to check on the status of your order by calling toll free (1-800-328-5714, ask for the Parts Dept) within our normal business hours or email us, 24 hours a day, 7 days a week. If by some chance we cannot fill your order because a part is no longer available, we will automatically cancel that item and refund you the price paid for the item. We will email you to let you know if this happens.

Payment Options - Most Major Credit Cards, and Paypal accepted.
We accept MasterCard, Visa,  and Paypal. Make sure to enter your complete account number, expiration date and CVV2 number. For your protection, we security check all credit card orders. We can only ship orders to the billing address of the credit card or confirmed Paypal addresses. We can only accept Paypal for International orders. If you do not use Paypal for an International order or your Paypal shipping address is unconfirmed, your order will be cancelled. You can resubmit your order and you may pay by Paypal.