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Privacy Policy

Shipping Policy

Return Policy

FAQ's

How long will my order take to process/ship?
We understand that shipping time is important for our customers. That is why we continually put our efforts towards shipping products you order as soon as possible. Should there ever be a shipping delay or a backordered part issue, we will contact you via the email address given upon ordering and let you know the status of your order. Most of our in-stock credit card orders are processed and shipped within 1-2 business days. In addition, any in-stock orders placed before 2pm Central Time, can be shipped same day. Most credit card orders that are in stock will be processed and shipped within 24 hours.

Special orders, and out of stock  items can take up to 2-3 business days or longer to ship. If our shipping delay is more than 7 business days, we will be sure to notify you by email. International orders might take longer to process. You also have the ability to check the status of your order by logging into your account via our website. We update order statuses on a daily basis, but should you have any questions feel free to
contact us with your concerns.

 

Can I pick up parts at your location? Yes! Parts purchased on the website are available for pickup at our physical location. Please view our contact us page for our address & hours. Please note: If you select "local pick-up" as your shipping option, we will notify you when your parts will be ready for pick-up. Please do not come before then or they might not be ready for pick-up. Email or phone us if you have any questions about your order being ready for pick-up.

Can I send my order to a Post Office Box?
Yes! Although we prefer to ship orders to a physical address, we do currently accept P.O. Box orders. However in order to do so, the billing address provided must match the billing address on file with your credit card company. You must also provide a valid email address and a valid telephone number. This will allow us to verify your order, if needed. Should a situation arise in which we are unable to contact you via email and/or telephone, your order may be cancelled without your notification.

Note: UPS does not ship to P.O. Boxes.

 

Can I return a part? Most parts can be returned. Please refer to the return policy page for the specifics.

What is an RA number? RA stands for Return Authorization number.  This number should be visible on the outside of any package you are returning to us for any reason.  Please contact us prior to shipping your part and an RA number will be provided. 

 

The price/description/picture was wrong on an item I ordered? Errors in typographical content, pricing and photography do happen and we do apologize. We do everything in our power to ensure everything is accurate on Mazdgear.com. If for some reason you do discover that we made an error, please send us an email, with link if possible, and let us know what we did wrong in the kindest way possible and we will work to get it corrected in the fastest way possible. These items are are subject to correction and may change without notice.

 

How do I sign up for a Mazdagear Newsletter? At Mazdagear, we offer our clients "monthly specials". You can sign up for a monthly Mazdagear newsletter by entering your email address in the "Join Our Newsletter" area located on the left navigation bar underneath the "Shopping Cart" and "Checkout Now" Links. You can also check the "Newsletter" box when you are registering on Mazdagear.com. Remember, if you do not sign up for the monthly newsletter, you could be missing out on valuable specials!

Do you have a catalog or product list? At this time we do not have a printed catalog. We consider our website our catalog. However, if there is something you are looking for that you can not find it may be available for special order or simply not listed on the website. That is why we encourage you to contact us and let us know what items you need. We love to hear from you and figure out if there is an item that we need to carry. In general, we will respond to your inquiry within 24-72 hours. You can have a complete product list automatically emailed you by clicking on the "Email Product List" just underneath the navigation bar, near the top of every page.  

 


Are the parts and accessories you sell factory Mazda Parts? Yes! Most every item we sell is a brand new OEM Mazda part or accessory. We might sell some aftermarket or used items, but we will be clearly note if it is a used or aftermarket item.

What are aftermarket parts? Aftermarket parts are products from companies that have no affiliation with Mazda. We may include some aftermarket products on our site to provide you with as many choices as possible.  We will include products with a good reputation and also listen to customer feedback when making decisions about what aftermarket products to include on our site. The warranty on aftermarket parts vary and is based on the policies of the specific part manufacturer. 

Why are most of your online prices lower? It is less expensive to maintain an online presence than a physical storefront. By keeping our online operations separate, we can pass these savings on to the consumer.

How do I contact you? There are several ways to communicate with us. Please refer to the contact us page

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